VoxMemo Support

Help with recording, transcription, backups, and purchases.

How do I restore a backup?

Before removing the app, open Library, choose the more menu, then Back Up All Recordings. Save the folder outside VoxMemo’s app storage. After reinstalling, choose Restore from Backup Folder from the same menu and select that folder.

Why is my transcript waiting?

Open Settings and download a supported speech language pack while connected. Then retry transcription from the recording’s detail page. You can still play the original audio while you wait.

How do I move recordings from Apple Watch?

Record on your paired watch and let it reconnect to iPhone. Check the recording’s transfer status before removing the original from your watch.

How do I restore VoxMemo Plus?

Open Settings, select View Plans, then choose Restore Purchases using the Apple Account that purchased Plus.

How do I sync my library?

Sign in to the same iCloud account on each device. In VoxMemo Settings, enable iCloud Library Sync. Changes sync while the app is active. You can also tap Sync Now.

Contact support

Email tangyiyong@qq.com.

Include your device model, OS version, VoxMemo version, and a short description of what happened. Keep API keys and private recordings out of your message.